Refund policy

 At Usaful we want you to be completely satisfied with your purchase. Our goal is to provide a pleasant shopping experience that will encourage you to return for years to come. If you receive a product that doesn't meet your expectations or doesn't match your décor, our knowledgeable support team is just a phone call or email away. They'll guide you through our straightforward return policy.

You may return your purchase for a refund or exchange within 30 days, less shipping costs. Please note that all sales are considered final after 30 days from the original shipment date. Once you notify us of your intent to return your order, you must send us back the item(s) within 7 days from the date of your return notification. If item(s) is returned after the deadline, we reserve the right to charge a restocking fee of 10-20%.

Please note: custom products like Stage Poles or spare upper pieces are not refundable since they are tailor-cut made products.

RETURN REFUND CONDITIONS (LESS ORIGINAL SHIPPING COSTS, IF APPLICABLE) 

• Returns must be in resellable condition.
• The item(s) must come with the original packaging and paperwork.
• Item(s) cannot be worn, scratched, soiled, stained, washed, or have pet hair on them.
• The item(s) cannot be modified (including removal of care or law labels). 

Please note: return shipping costs are not refundable. 

RETURN INSTRUCTIONS 

• Contact our support team and we will provide you with return instructions within one business day.
• Carefully pack your item(s) back into the original packaging. Print out your return label, if applicable, and attach it to the original box or another box of the same size, making sure to remove any outdated shipping labels and barcodes.
• Send the package back to our warehouse. The address will be provided to you when keeping in touch with our support team.

RETURN SHIPPING

Return the package to our warehouse for a refund or an exchange. You will be responsible for the shipping costs using your preferred courier. Please use a trackable shipping service or purchase shipping insurance if you don't want to use our return label.

If the returned item cannot be resold, we will charge a fee of 20-80% of the purchase price. The exact fee will depend on the condition of the item.

Shipping costs are non-refundable. All shipping and handling costs will be deducted from your refund. In case of an exchange order, please be aware that you will also be paying for the shipping of the new item. Such amount will be calculated accordingly and to be paid via PayPal or bank transfer.

During the return process, please do not request a chargeback from your credit card company. Chargebacks can lead to long disputes and potential extra costs, making it more beneficial to wait for the return process to be completed. If you have submitted a chargeback, we will not be able to credit you for your return until the chargeback mediation process is completed. This procedure can take up to 180 days to complete.

Should you have any questions, feel free to contact us!